Travel Agent

Travel agents make travel arrangements based on the needs, budgets and tastes of customers. Clients may include individuals, families or groups, and business people.

A travel agent's role is to help people plan, choose and arrange their holiday. They will usually work to a budget, set out by whoever is planning the holiday. They also offer advice and opinions on where to go and local tourist attractions, events and customs.

Travel agents give information to customers and answer questions concerning transportation, passports, visas, currency regulations, tourist attractions, hotel reservations and the booking of flights. They also make other special arrangements which customers may request such as car rentals, sightseeing trips, or ordering of traveller’s cheques.

Typical duties include promoting and marketing the business, dealing with customer queries and complaints, recruiting, training and supervising staff, managing budgets, maintaining statistical and financial records, selling holidays and insurance, meeting profit or sales targets and preparing promotional materials and displays.

When travel agents make these arrangements, they must consult tariff schedules such as those that are published by the International Air Travel Association (IATA). Similar guides are used to gain other tourist information on accommodation. They also make recommendations to clients on the strength of their own experience or knowledge.

The travel industry is highly specialised and computers play an important role in the collection of information, planning, bookings and the processing of itineraries.

Some agents, especially those who are self-employed, also do promotional work, such as hold meetings with business managers to suggest for example, company-sponsored trips.

Important skills are that they must be commercially aware, have good interpretational skills, numerical ability and good verbal communication skills.


  • SATOUR and other tourism boards

  • private travel agencies

  • self-employment, with enough experience, initiative and capital, can open own travel agency

Getting Started

  • try to obtain vacation or part-time work in a travel agency or tourist resort

  • arrange to speak to travel agents about this type of career and ask permission to observe them at work


Boland TVET College, Boston City Campus & Business College, Botswana Accountancy College, Cape Peninsula University of Technology, Centurion Academy, Coastal KZN TVET College, College of Cape Town , CTU, Damelin, Dedan Kimathi University of Technology, Durban Computer College, Durbanville College, Eastcape Midlands TVET College, Ekurhuleni West TVET College, Great Zimbabwe University, Gretsa University, ICESA City Campus, Imperial School Of Business and Science, International University of Management, Karatina University, Kenya Methodist University, Kenyatta University, Kitabi College of Conservation and Environmental Management, Kyambogo University, Limkokwing University of Creative Technology, Machakos University College, Marian University College, Mega Size College, Moi University, Motheo TVET College, Mount Kenya University, Muhabura Integrated Polytechnic College, Murang'a University of Technology, Nelson Mandela Metropolitan University, New Era College, Open University of Tanzania, Oval International Computer Education, Pwani University College, Rosebank College, Scott Christian University, Sokoine University of Agriculture, St. Augustine University of Tanzania, Stefano Moshi Memorial University College, Strathmore University, Tshwane North TVET College, United States International University, University of Botswana, University of Dar Es Salaam, University of Eldoret, University of Johannesburg, University of Kabianga, University of Technology Mauritius, University of Tourism, Technology and Business Studies, Vaal University of Technology, Varsity College, Vuselela TVET College, Zetech University

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