A rank manager is responsible for the smooth operation of a taxi rank, including supervising dispatchers, rank marshals, and cleaners. They ensure that taxis are dispatched in a timely and safe manner and maintain high cleanliness and hygiene standards at the rank. The rank manager addresses customer complaints, resolves issues, and ensures compliance with relevant regulations and laws. They also manage the rank's finances, including revenue collection and expense management, and develop strategies to enhance efficiency and profitability. The role requires strong leadership, communication, financial management, and problem-solving skills.

Tasks performed by rank managers include:

• Supervising dispatchers, rank marshals, and cleaners.

• Ensuring timely and safe dispatch of taxis.

• Monitoring and maintaining cleanliness and hygiene standards.

• Handling customer complaints and resolving issues.

• Ensuring compliance with regulations and managing finances.

• Developing strategies to improve rank efficiency and profitability.

The future of work:

In the future, rank managers will oversee the operations of taxi, rideshare, or delivery vehicle fleets, ensuring smooth and efficient services. They will use advanced technology, such as GPS and fleet management software, to optimise operations and monitor performance. With a growing demand for eco-friendly and electric vehicles, rank managers may also handle the integration of sustainable transport options. Their role will be crucial in maintaining customer satisfaction.