Outbound Contact Centre Consultant

Outbound Contact Centre Consultants proactively reach out to customers, promoting products/services and gathering feedback.

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An Outbound Contact Centre Consultant plays a pivotal role in connecting with customers through proactive communication. They initiate outbound calls to clients, offering products, services, or information tailored to their needs. By effectively engaging customers, these consultants build relationships, gather feedback, and drive sales opportunities. Their expertise lies in articulating product benefits, addressing queries, and maintaining a positive customer experience. Through efficient communication and rapport-building, Outbound Contact Centre Consultants contribute to business growth by expanding the customer base and enhancing overall satisfaction.

Tasks:

• Initiating outbound calls to customers
• Pitching products/services and explaining benefits
• Conducting surveys and recording responses
• Addressing customer queries and concerns
• Maintaining accurate call records and reports

Skills:

• Excellent communication and interpersonal abilities
• Persuasive and confident phone etiquette
• Active listening and problem-solving skills
• Organisational skills for call records and data
• Ability to work in a target-driven environment

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Employment

• Telemarketing companies
• Customer service outsourcing firms
• Sales and marketing agencies
• Retail and e-commerce companies

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Further Information

• Research job descriptions and responsibilities on job search websites.
• Connect with professionals in the field through networking platforms like LinkedIn.
• Explore industry associations and forums related to customer service and telemarketing.
• Contact some contact centres directly and inquire about job roles, qualifications, and growth opportunities.

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