The hotel and catering industry is a dynamic, growing industry that provides enormous challenges due to the wide variety of work and the fact that hotels provide an opportunity to meet people of all nationalities and from all walks of life.
There are various career opportunities in hotel and catering management and food service management:
Hotel management: Hotel managers are responsible for the effective control and coordination of all facets of hotels and their operations. They are responsible for the employment of personnel and must check that they perform their duties effectively. Managers attend to administration, which includes accounting, stock-taking, calculation of expenses and financing, and see to it that the standards of hygiene and quality are maintained in order to assure the health, safety and well-being of the personnel and guests. Hotel managers must be conversant with legislation and regulations concerning the hotel industry, and they are also responsible for marketing the accommodation and catering facilities of the hotel and for operating the establishment to ensure maximum profitability, while providing the best service for the guests.
Hotel managers may manage all departments in smaller hotels. In larger hotels, they would have department heads managing the individual departments of housekeeping, accounting and food services. Deputy managers may be in charge of the catering, front office and rooms division. Food and beverage managers function under the supervision of general managers. In a hotel with conference facilities, managers cater for weddings, meetings and conferences. Hotel managers work in large or small hotels, motels or resorts.
Catering: Caterers, chefs and cooks are key figures in hotel dining rooms and restaurants. They must ensure that the menu and type of service, atmosphere and interior décor of the dining area are consistent. The caterer or cook, in consultation with the manager, decides for whom provision has to be made and plans menu and service accordingly.
The caterer or chef has virtually limitless scope for creativity. Tasks may vary from the preparation of traditional French dishes to take-away foods, from traditional cooking methods to the use of microwaves and freezing facilities in large-scale kitchens. Chefs are also responsible for controlling quality standards, preparing and developing recipes, maintaining high standards of hygiene, food storage and administrative duties.
Food service management: Food service managers are responsible for the coordination and efficient running of contract catering units, executive dining rooms and functions. Their responsibilities include planning menus and ensuring that kitchen teams prepare and present high quality products, on time.
Food service managers should have a sound knowledge of nutrition as well as all facets of business management, which include: budgets, book control, purchasing, storage and recipe development. They are responsible for their staff and for ensuring that clients and customers are satisfied. They also develop new recipes.
Abm University College, Accra Polytechnic, Africa Institutional Management Services (AIMS), Akilah Institute for Women, Anistemi College and Training Centre, Boland TVET College, Boston City Campus and Business College, Botho University, Botswana Accountancy College, Capricorn TVET College, Cavendish University, Central Johannesburg TVET College, Central University of Technology, Centre for Training and Projects Development (CTPD), Centurion Academy, Coastal KZN TVET College, College of Cape Town , Damelin, Dedan Kimathi University of Technology, Durban Computer College, Durban University of Technology , Durbanville College, Eastcape Midlands TVET College, Ed-U City Campus, Ekurhuleni East TVET College, Ekurhuleni West TVET College, Esayidi TVET College, False Bay College, Gaborone University College of Law and Professional Studies, Ghana Institute of Management and Public Administration, Gideon Roberts University, Gretsa University, ICESA City Campus, IHT Hotel School, Imperial School Of Business and Science, Integrated Polytechnic Regional Centre (East), International Hotel School, International University of Management, Karatina University, Kenya Methodist University, Kenyatta University, Koforidua Polytechnic, Kumasi Polytechnic, Kyambogo University, Limkokwing University of Creative Technology, Machakos University College, Majuba TVET College, Maluti TVET College, Marian University College, Mega Size College, Midlands State University, Mnambithi TVET College, Moi University, Monitronic Success College, Mopani South East TVET College, Motheo TVET College, Mount Kenya University, Muhabura Integrated Polytechnic College, Murang'a University College, Mzuzu University, Namibia University of Science and Technology, Nelson Mandela Metropolitan University, New Era College, Northlink College, Open University of Tanzania, Orbit TVET College, Oval International Computer Education, Pearson Institute of Higher Education, Private Hotel School, Rwanda Tourism University College (RTUC), Scott Christian University, South Cape TVET College, South West Gauteng TVET College, St. Augustine University of Tanzania, Stefano Moshi Memorial University College, Stenden South Africa, Strathmore University, Swaziland College of Technology, Sylvia University, Technical University of Kenya, Technical University of Mombasa, Texila American University, The Eastern University, Thekwini TVET College, Tshwane North TVET College, Tshwane South TVET College, Turaco Hospitality, Uganda Catholic Management and Training Institute, United States International University, University of Africa, University of Botswana, University of Cape Coast, University of Dar Es Salaam, University of Education Winneba, University of Eldoret, University of Energy and Natural Resources, University of Johannesburg, University of Kabianga, University of Mpumalanga, University of Pretoria, University of Rwanda, University of Technology Mauritius, University of the Western Cape, University of Zimbabwe, Vaal University of Technology, Valombola Vocational Training Centre (VVTC), Victoria University, Vuselela TVET College, Walter Sisulu University, Western TVET College, Wolwedans Foundation Trust, YMCA Comprehensive Institute, Zambezi Vocational Training Centre, Zenith University College, Zetech University