When a client places an order for goods from a supplier or manufacturer, the dispatcher ensures that the client receives the correct articles and exact quantity ordered.

Before the goods are dispatched, the dispatcher must ensure that they have been counted correctly and inspected for any defects or damage. Dispatchers also control stock in general, which would include the receiving, inspecting, recording and storing of such stock. If everything has been found to be in order, the dispatcher advises the accounts department that payment for the stock can be made.

Being in charge of stock (which often forms a large part of a company’s monetary investment), is a job that requires a responsible and honest person. Dispatchers perform administrative duties that include record-keeping, bookkeeping and ensuring that departmental income and expenditure are kept within budgetary limits.

With modern technology a dispatcher’s job has become much easier. Most companies use a central computer network which ensures that all necessary information regarding receipt and dispatch of goods is recorded on the system and stored for later use and reference purposes. A dispatcher may place an order from a customer and enter all the details into the computer, from where the accounts department takes over and sends out an invoice requesting payment. When payment has been received, it will also be recorded on the system and the transaction will have been completed.

Dispatchers generally work indoors in the storage area where stock is received and dispatched. They use record keeping systems,. phones, faxes, copiers, orders, delivery notes etc.

How to Enter

Schooling & School Subjects

National Senior Certificate meeting requirements for course

What to Study

Diploma: A course in Inventory and Stores Management, Business Management, Logistics etc. at institutions such as NMMU or UNISA is recommended.


Any organisation that sells products

Further Information

Any of the above.

Getting Started

  • speak to a dispatcher about this career and ask if you can observe him/her at work
  • find vacation work in the stores department of a manufacturing or wholesale company

Programmes by Study Institutions

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