Debt counsellors are responsible for dealing with complex debt situations, helping people to manage their finances and eventually become debt free. They provide impartial, confidential and practical help and advice to clients whose debts have got out of control, advising on issues such as financial planning, budgeting, money management and bankruptcy. they may be required to take on managerial responsibilities, such as leading a team of several debt counsellors or training new debt counsellors.
Debt counsellors liaise with creditors on behalf of clients, give legal advice and support clients with court proceedings. They also give emotional support to clients who are stressed or anxious about their financial situation.
They may work with clients face-to-face, in an advice centre or office, or visit outreach centres or clients’ homes to give advice. Others may work on a telephone help-line. They occasionally need to attend court.
Their tasks might include:
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