Customer Services Agent

Customer services agents look after the interests of all customers in their interactions and dealings with the business. Their main objective is to assist customers and make their experience a positive one.


An airline customer services agent:


  • books passengers onto flights

  • checks documents and health certificates

  • issues travel tickets

  • weighs baggage

  • issues baggage receipts and levies charges on overweight baggage

  • removes flight coupons from travel tickets and attaches them to the passenger list

  • issues boarding passes

  • assists in arranging return flights

  • ensures that passengers receive messages

  • acts as announcer


Some airports offer a 24-hour service and the customer services agent is expected to work shifts.


Employment

Many organisations that deal with the public, e.g. airlines, departmental stores, airlines


Getting Started


  • try to obtain vacation work in an airport, as a customer services agent

  • make an appointment to speak to a customer services agent about this type of career


Programmes

Boston City Campus & Business College, Capricorn TVET College, Central Johannesburg TVET College, Centurion Academy, Coastal KZN TVET College, College of Cape Town , Dedan Kimathi University of Technology, Eastcape Midlands TVET College, Ekurhuleni East TVET College, Ekurhuleni West TVET College, Flavius Mareka TVET College, Gert Sibande TVET College, Goldfields TVET College, Great Zimbabwe University, ICESA City Campus, IMM Graduate School of Marketing, Imperial School Of Business and Science, Ingwe TVET College, International Trade Institute of Southern Africa, International University of Management, Karatina University, Kenya Methodist University, King Hintsa TVET College, King Sabata TVET College, Kitabi College of Conservation and Environmental Management, Kyambogo University, Letaba TVET College, Lovedale Public TVET College, Machakos University College, Majuba TVET College, Maluti TVET College, Marian University College, Mega Size College, Moi University, Mopani South East TVET College, Motheo TVET College, Mount Kenya University, Muhabura Integrated Polytechnic College, Nelson Mandela Metropolitan University, New Era College, Northern Cape Urban TVET College, Northlink College, North-West University, Open University of Tanzania, Oval International Computer Education, Pearson Institute of Higher Education, Port Elizabeth TVET College, Rosebank College, Scott Christian University, Sedibeng TVET College, Sekhukhune TVET College, South Cape TVET College, South West Gauteng TVET College, Stefano Moshi Memorial University College, Strathmore University, Thekwini TVET College, Tshwane North TVET College, Tshwane South TVET College, Umgungundlovu TVET College, University of Dar Es Salaam, University of Education Winneba, University of Eldoret, University of Johannesburg, University of Pretoria, University of Technology Mauritius, University of the Free State, University of Tourism, Technology and Business Studies, Varsity College, Vuselela TVET College, Waterberg TVET College, Western TVET College, Zetech University


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