Computer Technician

Computer technicians or computer service technicians are workers who install, diagnose problems, repair, maintain and upgrade a wide variety of computer and peripheral equipment.


Being a computer technician involves having the knowledge on how to build a PC from scratch, develop problem-solving techniques, run tests and diagnostics, technical support and installations.

There are basically two types of technicians:
In-house Technicians, work for a particular company, repairing and maintaining the computers and the network for the company.

Contract Technicians, work for different companies on a contractual basis and check all their hardware or technical requirements; they may set-up and repair PCs and give technical support.
Tasks of computer technicians are complex and demanding. Technicians are responsible for the effective functioning of a wide range of computer equipment that can vary from personal computers (PCs), tele-processing and network equipment, small systems, to large and complex mainframe systems.

They are responsible for carrying out high quality repair and maintenance on the equipment for which they are responsible. They need a thorough knowledge of both theoretical and practical electronics and how to effectively use all the diagnostic tools and techniques available to minimise disruption to the customer and to improve productivity. Computer technicians also need the necessary software skills required for the type of equipment that they maintain, i.e. DOS, Windows, Unix, Novell, etc.

The work requires that computer technicians must keep abreast of the latest technological developments. Even after qualification, they must regularly attend training courses to update their knowledge and skills. Since technology is always changing and improving, technicians’ training will continue throughout their career.

Technicians are responsible for keeping customers satisfied. They must understand and be responsive to customers’ needs and requirements. They need to communicate effectively with customers regarding the repairs done and keep them fully informed of any unresolved or outstanding problems. They also attend customer performance-monitoring meetings and develop solutions for existing problems. They would be well advised to adhere strictly to any commitments they have made, especially to customers.

Technicians work indoors in computer rooms and departments of customers. They often need to travel between jobs or customers, although distances are usually short.


Employment


  • all businesses and industries

  • educational and health care institutions

  • government departments

  • computer manufacturers and companies

  • public institutions such as Eskom, Denel, Mittal Steel, Transnet

  • educational institutions such as universities of technology

  • local authorities and other institutions.

  • self employment - computer technicians, with enough experience and capital, may start their own businesses


Getting Started


  • develop your communication and computer skills

  • arrange to take an aptitude test, to determine whether you have the ability for this type of work

  • speak to people in this field of work

  • try to obtain vacation work in this field


Programmes

Adonai College, AFDA, Africa Institutional Management Services (AIMS), Akilah Institute for Women, Anistemi College and Training Centre, Belgium Campus, Bishop Stuart Universities, Boland TVET College, Boston City Campus & Business College, Central Johannesburg TVET College, Central University of Technology, Centre for Training and Projects Development (CTPD), Centurion Academy, Chinhoyi University of Technology, Coastal KZN TVET College, College of Cape Town , Commerce and Computer College of South Africa, CTU, Damelin, Dedan Kimathi University of Technology, DMI-St.Eugene University, Durban Computer College, Eastcape Midlands TVET College, Egerton University, Ekurhuleni West TVET College, Gaborone Institute of Professional Studies, Gretsa University, ICESA City Campus, Institute of Development Management, Institute of Information Technology (IIT), Integrated Polytechnic Regional Centre, Integrated Polytechnic Regional Centre (East), Integrated Polytechnic Regional Centre (West), International University of East Africa, Jomo Kenyatta University of Agriculture and Technology, Karatina University, Kayiwa International University, Kenya Highlands Evangelical University, Kenya Methodist University, Kenyatta University, Kibabii University, Kigali Independent University, Kirinyaga University College, Kiriri Women's University of Science and Technology, Kisii University, Kyambogo University, Limkokwing University of Creative Technology, Lira University, Lovedale Public TVET College, Maasai Mara University, Machakos University College, Management College of Southern Africa (MANCOSA), Maseno University, Masinde Muliro University of Science and Technology, Mauritius Institute of Training and Development, Meru University of Science and Technology, Moi University, Monitronic Success College, Motheo TVET College, Mount Kenya University, Multimedia University of Kenya, Murang'a University of Technology, Mzumbe University, Ndejje University, Nelson Mandela Metropolitan University, Nkumba University, Open University of Tanzania, Oval International Computer Education, Pan Africa Christian University, Presbyterian University of East Africa, Riara University, Richfield Graduate Institute of Technology, Rongo University College, Rosebank College, Rusangu University, Scott Christian University, South African School of Motion Picture, South Eastern Kenya University, St Paul's University, Strathmore University, Technical University of Kenya, Texila American University, The East African University, Tom Mboya University College, Tshwane North TVET College, Tshwane University of Technology, Tumba College of Technology (North Campus), Uganda Catholic Management and Training Institute, Uganda Institute of Information and Communication Technology, Uganda Martyrs University, Uganda Technology and Management University, Umma University, United States International University, University of Eldoret, University of Johannesburg, University of Kabianga, University of Kigali, University of Lusaka, University of Nairobi, University of Rwanda, University of Tourism, Technology and Business Studies, Vaal University of Technology, Varsity College, Vuselela TVET College, Web-Info-Net Institute of Technology, Windhoek Vocational Training Centre, Zambia Catholic University