Administrative managers perform a broad range of duties in virtually every sector of the economy. They coordinate and direct support services to organisations as diverse as insurance companies, computer manufacturers and government offices.
Administration managers organise the many services that allow for efficient operation, such as secretarial and reception, administration, payroll, conference planning and travel, information and data processing, mail, materials scheduling and distribution, printing and reproduction, records management, telecommunications management, security, parking, personal property procurement, supply and disposal.
Specific duties for these managers vary depending on the degree of responsibility and authority. First-line administrative services managers directly supervise members of staff that perform various support services.
Mid-level managers, on the other hand, develop departmental plans, set goals and deadlines, implement procedures to improve productivity and customer service and define the responsibilities of supervisory-level managers. Some mid-level administrative services managers oversee first-line supervisors from various departments, including the clerical staff. They may be involved in the hiring and dismissal of employees, but they generally have no role in the formulation of personnel policy. Some of these managers advance to upper level positions
As the size of the firm increases, administrative managers are more likely to specialise in specific support activities. For example, some administrative services managers work primarily as office managers, contract administrators or unclaimed property officers. In many cases, the duties of these administrative services managers are similar to those of other managers and supervisors.
Dee to the range of administrative services required by organisations, the nature of these managerial jobs also varies significantly. Administration managers who work as contract administrators, for instance, oversee the preparation, analysis, negotiation and review of contracts related to the purchase or sale of equipment, materials, supplies, products or services. In addition, some administrative services managers acquire, distribute and store supplies, while others dispose of surplus property or oversee the disposal of unclaimed property.
Most administration managers work a standard 40-hour week. However, uncompensated overtime is frequently required to resolve problems and meet deadlines. They may be “on call” at times to address a variety of problems that can arise in a department during non-working hours.
Schooling & School SubjectsMinimum entry: National Senior Certificate (Matric)
Each institution has its own entry requirements.
Degree: Most universities offer a BAdmin degree, alternatively a BA degree, with such majors as: Business Administration, an official language, Psychology, Industrial Psychology, Sociology, Communication, Public Administration, Political Science, Economics and/or Business Economics. Public Administration is offered at NMMU, UFH, UWC, UV and UNISA.
Diploma: Most universities of technology offer diplomas in Public Management and a CIS can be very useful in this career. - e.g. CPUT, TUT.
Many administration officers gain skills on the job and many will be required to attend regular training courses on office procedures and information technology. Various government departments offer further in-service training. Training is also available in the Defence Forces - Air Force, Army and Navy.
South African Council for Administrators
P.O. Box 37493
076 195 8342
The Institute of Chartered Secretaries and Administrators (ICSA)
Riviera Road Office Park (Block C)
6 – 10 Riviera Road
Johannesburg, South Africa
Tel: (011) 551 4000
Institute of Administration and Commerce of South Africa
252 Rosmead Avenue
Tel: (021) 761-6211