Airport managers plan, direct and coordinate all activities concerning the maintenance of airport facilities and the operation of airports in accordance with government regulations. They are also responsible for the management of personnel. At a large international airport, management tasks are often split between different managers, each with specific tasks or sections of the airport.
Airport managers may work for a large international airport or they may work for a small municipal airport, but generally the job duties and description will be the same. Their main responsibility is to ensure the safe and efficient operation of the airport on a daily basis. This includes monitoring airport expenditures, coordinating construction or renovation projects, supporting the staff and making sure that all members of staff are able to provide polite, prompt and correct information to travellers, know airport policies and procedures and that passengers, luggage and freight are moved through the airport in a logical and timely manner.
Airport managers need to monitor all employees, vendors and businesses to make sure that they comply with security procedures and airport regulations, schedule the appropriate number of staff, hire or train staff, ensure that all ticketing and security systems are in excellent working condition, and troubleshoot any problems. They also coordinate all the activities of personnel who are involved in the repair and maintenance of airport buildings, facilities and equipment, to improve efficiency.
Airport managers are responsible for putting procedures in place to deal with aircraft accidents and other emergencies, and the regular inspection of runways, buildings and beacons, as well as lighting, automotive and construction equipment and other airport facilities. They guide staff, for example those investigating violations of air and ground traffic regulations and those initiating disciplinary action. They also deal with customer complaints or problems concerning airport personnel or services.
Airport managers are responsible for preparing annual budgets, which entails reviewing proposals for improvements to facilities and estimating increases in the volume of air traffic. They may be responsible for negotiating airport contracts and leases. Because of their level of responsibility, airport managers may be on call so that emergencies or other unexpected issues that come up can be resolved quickly, so this job could include evening and weekend shifts.